Mercedes-Benz Melbourne

Absolutely outstanding service from Nick at the South Melbourne dealership! I’ve known Nick since his days at Peugeot, where he consistently delivered exceptional customer care—and I’m thrilled to say nothing has changed. Yesterday he was incredibly patient, attentive, and truly went above and beyond to look after me and my new A200. His professionalism, warmth, and genuine commitment to the customer experience make him a standout. Mercedes, you’ve hired exceptionally well—Nick is an excellent asset to your team!

I bought my Certified MB AMG from Melboure Mercedes. Great customer service. Gregg was fantastic. Honest. Very professional in all aspects of the sales process. Very knowledgeable with MB products. Generous too..... i asked Gregg for 2 free keyrings of my choice upon purchasing the vehicle..... and "viola!!!" no iffs or butts!! For all your 2nd hand MB vehicles ( and brand new), look no further. The sales staff are ready and willing to assisst you. Highly recommended! P.S. Don't be afraid to haggle!

Outstanding Experience with Jay Wong From the moment we walked into the dealership, Jay provided an exceptional level of service that exceeded all expectations. His professionalism, product knowledge, and dedication to customer satisfaction were evident from start to finish. Jay guided us through the entire process of purchasing our new Mercedes with patience and expertise, ensuring that we felt informed and confident every step of the way. He kept us updated consistently with all the necessary details, making the experience smooth, transparent, and stress-free. His attention to detail and proactive communication truly set him apart. We felt genuinely valued as customers and appreciated the effort he put into making our delivery experience special and seamless. We highly recommend Jay and the dealership to anyone considering a new Mercedes. If you’re looking for excellent customer service, expert advice, and a hassle-free buying experience, Jay is the person to see. Thank you, Jay, for making this such a memorable and enjoyable journey!

0 start! Went in to check out a car, but the salesperson Ken was rude and completely unprofessional. I didn’t feel respected as a customer at all. I walked out and bought a car from the BMW dealership instead. If you’re considering buying a car here — don’t bother. Take your business elsewhere. Terrible experience.

MY BIGGEST MISTAKE WAS TRUSTING THE DEALERSHIP AND BUYING WITHOUT AN INDEPENDENT INSPECTION I recently bought a 2021 E-Class with only 44,000 km, thinking that buying from a dealership meant peace of mind and a stress-free purchase — no issues, no surprises. I was wrong. After the vehicle was delivered to my home, I discovered damage to the front bumper (left corner) and heavy scratches on the rear bumper — none of which were visible in the online photos. So there was no way to know beforehand. I admit my mistake and have learned a valuable lesson: never buy a vehicle like this without a proper inspection. To make matters worse, the very next day I had to get the car inspected for chauffeur work — and the inspector found that the tyres were not roadworthy, even though the dealership had issued a roadworthy certificate. When I went back to them, they excused it by saying “You got a discount, so some things have to be overlooked.” After a long discussion, they agreed to replace the rear tyres, but I had to pay for the front ones out of my own pocket. Tonight, while driving on the highway, a message popped up: “CHECK BRAKE PADS — SEE OWNER’S MANUAL” This clearly means they either didn’t check the brakes or didn’t care. It’s becoming clear this was a rushed or careless job, possibly even a scam. And if I go back now, I know exactly what they’ll say: “We gave you a discount.” Please, please, please — if you’re buying a car from this dealership, check everything yourself. Do not rely solely on their roadworthy certificate or their word.